FREQUENTLY ASKED QUESTIONS
When will the order be shipped?
In order to ensure product quality, each order is produced after the order is placed, so the order processing time is 7-15 working days before shipment
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 7-10 business days. For detailed delivery time, please refer to the Shipping Policy
Does the product support personalized customization?
Absolutely! We have a professional graphic and 3D design team and experienced members. Whether it's appearance, size, color, or function, we can customize according to your special requirements to create a unique product for you.
What are the characteristics and advantages of the product?
Our products adopt advanced processing techniques such as dry carbon fiber and in-mold hot pressing. Compared with traditional manufacturing processes, the products have significant characteristics such as higher strength, lighter weight, and thinner products. The real factory production has advantages such as high quality, innovative design, strict quality control, and personalized customization.
How long is the R&D cycle of new products?
The R&D cycle of new products varies depending on the complexity of the product and market demand, generally ranging from 7 days to 45 days.
What are the factors that cause price fluctuations?
Prices may be affected by factors such as raw material prices, market supply and demand, and exchange rate fluctuations.
Can you provide a price list?
Due to the wide variety of products and possible price changes, we cannot directly provide a price list. You can tell us the product specifications and quantities you are interested in, and we will provide you with an accurate quote.
Does the price include taxes and shipping fees?
The price usually does not include taxes and shipping fees. Specific taxes and shipping fees will be calculated based on your order situation and destination.
Is there a discount for bulk purchases?
For customers who make bulk purchases, we will provide an attractive discount plan. The specific discount rate depends on the order quantity. Please feel free to communicate with us.
Is the price competitive compared to peers?
We are committed to providing you with highly cost-effective products while ensuring quality. Through optimizing the production process and cost control, our prices are highly competitive in the industry.
Are there any promotional activities?
We will launch promotional activities from time to time, such as discounts and full reduction. You can follow our website for the latest information.
What are the transportation methods and transportation times?
We offer a variety of transportation methods, such as sea transportation, air transportation, and land transportation. You can choose according to your needs. The transportation time for air transportation is about 4 to 15 days. For sea and land transportation, it is about 20 to 40 days.
How is the transportation cost calculated?
Transportation costs are calculated based on factors such as the weight, volume, transportation method, and destination of the goods. You can consult our customer service staff when placing an order to obtain the accurate cost.
What if the product is damaged during transportation?
If the product is damaged during transportation, please take photos in time when signing and contact us. We will negotiate with the transportation company to solve the problem and arrange for reissue or repair for you.
Can you specify the transportation company?
Under certain conditions, we can meet your requirement of specifying the transportation company, but it may have an impact on transportation costs and time.
Can the transportation progress be tracked?
We will provide you with a transportation tracking number, and you can track the transportation progress in real time through https://amxnx.net/apps/17TRACK
Is door-to-door delivery service provided?
Depending on your specific address and order situation, we can provide door-to-door delivery service, but it may incur additional costs.
Can expedited transportation service be provided?
Yes, if you have an urgent need, we can arrange expedited transportation, but an additional fee needs to be paid.
How to ensure product safety during transportation?
We will use professional packaging materials and reinforcement measures to ensure that the product is not damaged during transportation. At the same time, we cooperate with well-known transportation companies to provide full insurance for your goods.
What is your return policy?
Our return policy allows for returns up to 30 days from the original date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. s.
Please refer to our full return policy
Can the product be returned or exchanged if there is a quality problem?
Within the specified period, if there is a quality problem with the product, we will unconditionally accept returns and exchanges.
How is the quality of the product inspected?
We have a complete set of quality inspection processes, including incoming material inspection, process inspection, and finished product inspection, to ensure that each product meets high-quality standards.
How to handle customers' quality complaints?
We attach great importance to customers' quality complaints. Once a complaint is received, an investigation and handling procedure will be initiated immediately, and a satisfactory solution will be given to you in the shortest time.
Is your company a manufacturer or a trader?
We are a manufacturer with independent production capabilities, able to control product quality from the source, providing you with more competitive prices and more flexible customization services.
What about the size and team of the company?
We are an enterprise of a certain scale. The factory was established in 2017. The company has independent departments such as design, development, production, sales, and after-sales. The total number of employees in the company is 380.
How is the company's production capacity?
We have advanced production equipment and an efficient production team, with a monthly output of more than 4,000 pieces, which can meet your large order demands.
What are the core values of your company?
We always adhere to the core values of "customer first, quality first, and integrity-based", and are committed to providing customers with the best products and services.